Manage client’s feedback & complaints

You have tools and processes for your business when it comes to training, ordering, and stocking…
But for resolving customer complaints, collecting customer feedback ?
Listening to your customers is one of the most important things an organization can do to improve their customer retention and build brand loyalty.

WHY CHOOSE OUR CRM SOLUTION?

Real connections with customers
improve customer satisfaction

Organise, manage and treat case by case your customer complaints and feedbacks at store level.
Give your customers an easy way to reach their preferred store.
Live messaging module that allows support agents to assist customers looking for quick help from a real person.
Component of our solution will be designed under your corporate ID and developed in your chosen language. The mobile App will be registered with your preferred name.

THE MOBILE APP

Attentive Customer Support

without any process of login, your customer can access the system and maintain their anonymity if they wish.

When asked what makes for a good customer service experience, the number one answer customers gave is a speedy resolution.

Store Chat

Give your customers an easy way to reach their preferred store.

Live messaging module that allows support agents can assist and engage with customers looking for quick help.

A customer engagement platform helps businesses manage customer relationships.

Our CRM solution offers a process in place that ensures you can give answers to customers
complaints and feedback fast, having background knowledge about them on file.

CR.lbl_cases_organization

  • When customer engage with an agent about their experience, it will automatically create a new Case and the support can begin immediately.

    Conversation & shared files (videos; photos; documents; audio messages) gathered via the Store Chat are consolidate in the Case.

  • Finding specific cases should be quick and intuitive.

    The “Web Platform” allows to:

    - Tag Cases by Sensitivity level

    - Tag Cases with a status

    - Name & rename Cases

    - Write note

Store Chat

  • In order to meet customers expectation text messaging is a must have channel to include in your customer support strategy, It’s no longer good enough to provide a support phone number “Hotline” and email address alone.

  • Finding specific cases should be quick and intuitive

    specially if you have severals “Support Agents”

    The “Web Management Platform” allows to:

    - Tag Cases by Sensitivity level

    - Tag Cases with a status

    - Name & rename Cases

    - Write note

    - Sort by last / first conversation

Share cases

  • Easily share any cases with all employees.

  • If a suggestion or a complaint requires a specific attention, the agent can forward through the web platform the case to the responsible person in the store.

TEXT MESSAGING IS THE MOST COMMON FORM HOW CUSTOMERS COMMUNICATE TODAY

While there are many things that can affect the in-store experience, customer service is always going to be one of the top factors that impact how shoppers perceive your brand.